Refund & Cancellation Policy

1. Nature of Digital Services & Delivery

ShareWynk provides instant digital celebration services, interactive digital greetings, custom invitations, and virtual utility credits known as SW Points (SWP).

Because digital platform features, server hosting, and SW Points are provisioned immediately upon successful confirmation from our payment gateway partner (Razorpay), completed digital services and spent utility credits are generally non-refundable once utilized to publish an Elite Wish or Digital Invitation.

2. Failed Transactions & Banking Auto-Reversals

If your bank account or UPI application was debited but your browser disconnected or the transaction status indicates “Failed” or “Abandoned”:

3. Payment Successful but SW Points Not Received (Reconciliation Flow)

If your payment succeeded and you received a debit notification from your bank, but your ShareWynk SW Points balance does not reflect the update, please follow these steps:

1. Check Your Wallet History: Navigate to your SW Points Wallet and refresh the page. During high-traffic banking periods, webhook notifications may experience a delay of 2 to 5 minutes.
2. Allow the Reconciliation Window: Allow up to 2 hours for automated gateway reconciliations to complete between Razorpay and your issuing bank.
3. Submit a Support Ticket: If your points are not credited after 2 hours, email us at sharewynk@gmail.com with your registered account email and Razorpay Payment ID (e.g., pay_...).
4. Rapid Resolution: Upon verifying the settlement in our merchant gateway logs, our engineering team will either immediately credit the unfulfilled points to your account or initiate a full refund.

4. Eligible Refund Scenarios

You may be eligible for a direct refund under the following verified circumstances:

• Duplicate Billing: You were inadvertently charged multiple times for a single point top-up due to a network lag or browser retry error.
• Unfulfilled Credit Delivery: A verified payment was captured by our gateway, but our automated system failed to provision the points, and you request a monetary reversal instead of a manual point credit.

Non-Eligible Scenarios: Refunds cannot be issued once SW Points have been consumed to generate or publish Elite Wishes, Invitations, or AI Studio greetings, or for voluntary changes of mind after successful delivery.

5. Zero Recurring Subscriptions (Pay-As-You-Go)

ShareWynk operates strictly on a transparent, one-time, pay-as-you-go model. We do not enroll users in hidden recurring subscriptions, auto-debits, or continuous monthly billing. Every top-up or transaction requires explicit multi-factor authentication (OTP/PIN) through your banking provider at the time of purchase.

6. Refund Request Protocol & Security Precautions

To request a payment review or refund, provide the following details to support:

• Registered ShareWynk email address
• Razorpay Payment ID (e.g., pay_...) or Bank UTR Number
• Exact transaction date, time, and amount in INR
• Screenshot of the payment receipt or transaction debit confirmation

7. Gateway Settlement & Refund Timelines

Approved refunds are initiated through our payment gateway (Razorpay) directly back to your original payment source (UPI account, debit card, credit card, or net banking). Reversals generally reflect on your bank statement within 5 to 7 business banking days, depending on your bank’s internal processing times.